Job Description: Job Title: Senior Architect - Genesys Pure Cloud

Salary: As per Market Standards

Work Mode: Bangalore(BTM Layout)

Timings: 10 AM - 7 PM (IST)

Role: Professional Services Team Member for Genesys Pure Cloud Contact Center
Objective: Design custom solutions and enhance features within the Genesys Pure Cloud platform.

Relevant Work Experience:

- 7-8 years of experience in Solution Design, Software Development (Java/J2EE), Web Services (SOAP & REST), CTI, Dashboard Design on Genesys Pure Cloud, Salesforce Open CTI and Lightning Development, IVR & Payment Gateway Integration.

Major Activities:

- Custom Solution Design for new feature innovation and design approach.

- IVR Call Flow Development, CTI Integration, Chat Bot Development.

- API Integration for reading and uploading data.

- Conducting Analysis/Feasibility Studies and preparing Scope of Work.

Requisite Skills & Expertise:

- Solid design skills within the contact center environment (Genesys Pure Cloud).

- Implementing an engineering mindset for addressing new customer requests.

- Technologies: Java/J2EE, SQL-Server, Open CTI, Salesforce Integration, ServiceNow Integration, Custom CRM Integrations.

- Understanding of Web Services (REST), Contact Center Solutions, XML, CRM & Payment Gateway Applications.





- Experience in Self-Service IVR Development and Speech-Enabled IVR.

- Experience in Voice/Chat Bot development.

- Experience with IVR Integration with backend systems like CRM or REST API-based integrations.

- Experience in creating customized agent desktops/screens.

- Hands-on experience with cloud-based contact centers.

Technical Skills:

- Genesys Pure Cloud, Amazon Lex, S3, Python, SQL-Server, CTI Development.

- Familiar with Web Services (SOAP & REST), XML/VXML/CXML.

- CRM Applications (Salesforce, ServiceNow, and others).

- Payment Gateway Integration knowledge.

- AWS Lambda function creation is a plus.

Functional Expertise:

- Strong understanding of IVR and CTI applications in Genesys Pure Cloud Contact Center solutions.

- Customer Management experience.

Behavioral Skills:

- Customer-Centric and People-Centric approach.

- Strong Business Acumen.

- Ability to withstand pressure when handling projects.

- Excellent Analytical/Logical Thinking.

- Quick learner with good written and communication skills.

- Strong customer support capabilities.

Essential Qualifications:

- BE/B. Tech (Computer Science or Telecommunication) / MCA.

Note: Candidates have to work from the Bangalore location for one month initially and then it will be remote.

📌 Senior Architect-Genesys Pure Cloud (Bengaluru)
🏢 RECEX
📍 Bengaluru