15 Aug
|
RECEX
|
Hyderabad
Job Description: Key Responsibilities:
- Act as the first point of contact for customer inquiries via phone, email, chat, or in-person.
- Handle and resolve customer complaints in a timely and skilled manner.
- Maintain accurate records of customer interactions and transactions.
- Provide product/service information and support to clients.
- Follow up with customers to ensure their issues are resolved to satisfaction.
- Coordinate with internal departments (sales, technical, logistics, etc.) to fulfill customer needs.
- Gather customer feedback and share insights with the relevant teams to improve services.
- Build and maintain long-term relationships with clients to enhance brand loyalty.
- Prepare and present reports on customer service metrics and performance.
- Stay up to date with company products, services, policies, and procedures.
📌 Hiring for Customer Relationship Executive (Hyderabad)
🏢 RECEX
📍 Hyderabad