Job Description

Novotel Goa Candolim is looking for a dynamic and enthusiastic Front Office Manager to lead the front office operation and deliver exceptional guest experiences within our hotel. This is an excellent opportunity for a motivated hospitality qualified with strong operational knowledge, leadership skills and a passion for service excellence. Due to the nature of the role, full flexibility is required to work a variety of shifts, including evenings, weekends and bank holidays, in line with business needs.

Key Responsibilities

Front Office Operations

- Oversee the daily operation of the Front Office department, ensuring all service standards are maintained
- Coordinate effectively with Housekeeping and other departments to resolve operational and administrative matters




- Manage room inventory and guest arrivals to ensure smooth and efficient operations
- Handle VIP guests, group arrivals and high occupancy periods with attention to detail
- Support revenue growth by analysing market trends and encouraging effective room upselling
- Ensure exceptional customer service is delivered at all times

Team Management

- Recruit, train, mentor and develop Front Office Team Members
- Conduct performance reviews
- Prepare departmental rotas and lead regular team meetings
- Maintain high standards of presentation, professionalism and service within the team
- Foster a positive and productive working environment

📌 Front Office Manager (Goa)
🏢 NOVOTEL
📍 Goa