Job Description

As a Senior Product Manager for Customer Value and Product Development at Taylor & Francis, you'll partner with key stakeholders to identify, shape, and deliver valuable product opportunities across the full customer journey. Operating with significant autonomy, you'll work closely with UX Design, UX Research, and Data & Intelligence to drive new value into the market, not as a backlog owner, but as a creative and commercial force. You're a product purist who lives modern principles, stays ahead of technology shifts, and thrives in managing the tension between innovation and execution. Reporting to the Head of Product, this is a high-performing Individual Contributor role where product mastery and expertise, not hierarchy, drive transformational impact.

Opportunity Discovery & Problem Definition

- Identify and define new product opportunities grounded in deep, direct customer insight, going beyond what users say to understand what they need.
- Synthesise signals from qualitative research, behavioural data, market trends, and commercial intelligence to build a compelling case for where T&F; should play next.
- Define problems worth solving with precision and rigour and be prepared to kill an idea when the evidence demands it.
- Proactively challenge the boundaries of the existing product experience to find opportunities the market has overlooked.

Product Creation & Validation

- Manage the success of several products inside our domain model across sections of the customer journey.
- Lead the design and validation of current product concepts,



from early hypothesis through iterative experimentation to confident investment decisions.
- Build lightweight, testable solutions that generate real learning quickly, prioritising speed of insight over completeness of build.
- Own the commercial framing of new initiatives: define the value proposition, the target customer, the success criteria, and the business case.
- Drive cross-functional alignment across Design, Data, Engineering, and Commercial to move current ideas from concept to launch with clarity and momentum.

Customer & Market Intelligence

- Maintain an active and ongoing relationship with customers, conducting your own research, running your own interviews, and treating first-hand insight as a non-negotiable input.
- Develop a nuanced understanding of T&Fs; competitive landscape and adjacent markets to identify whitespace and emerging customer expectations.
- Bring the outside in sharing market intelligence, customer stories, and emerging trends with the wider product and leadership team.
- You will have a customer and data driven mindset to drive all your product decisions, eradicating emotion and opinion-based thinking.

Commercial Impact & Senior Influence

- Own the outcome, not just the output, defining and tracking the metrics that demonstrate real customer and commercial value.
- Make investment cases for new initiatives that connect product opportunity to business impact and communicate them clearly to senior stakeholders.
- Influence and manage product direction beyond your immediate area contributing to broader strategy conversations and raising the quality of thinking across the team.

📌 Senior Product Manager (Bengaluru)
🏢 Taylor and Francis
📍 Bengaluru