Job Description

Konecranes is a global leader in material handling solutions, trusted by industries worldwide to lift, move, and handle what the world needs. With over 17,000 professionals across 50+ countries, and listed on Nasdaq Helsinki (KCR), Konecranes is the world’s leading provider of lifting equipment services and industrial cranes. Our offerings for ports and terminals are the most comprehensive in the industry.

We are ISO 14001 and ISO 45001 certified, serving diverse sectors including Automotive, Aerospace, Metals, Mining, Power, Oil & Gas, Shipyards, Waste to Energy, and more.

Konecranes in India:

Established in 2007, Konecranes India has grown through strategic acquisitions and now operates a state-of-the-art manufacturing facility in Jejuri, Pune, capable of producing cranes over 1000 tonnes. Our Indian operations include:

- Industrial Services & Equipment
- Port Solutions
- Technology Services (Captive Business Service Centre) supporting global internal customers through:
- Engineering Services
- IT Services
- Procurement Service Centre

Over 500 experts work in Technology Services, driving excellence across global operations.

Global IT Technical Support Team Member is part of the Global IT Service Delivery team that provides Technical and Software distribution services globally 24* 7 in English.

Key Responsibilities:

- IT Request Management:
Handle all IT service requests logged via the IT ticketing tool, including classification, approval routing, assignment to L2/L3 support, and follow-up until resolution.
- Incident Assessment & Escalation:
Evaluate severity, impact, and risk of incidents. Escalate to appropriate L2/L3 teams when necessary to ensure timely resolution.




- Process & Policy Compliance:
Adhere to established IT processes and policies during daily operations to maintain service quality and compliance.
- Project Support:
Participate in IT project activities as assigned, ensuring timely execution and collaboration with relevant stakeholders.
- Problem Identification:
Analyze incoming incidents to identify recurring issues or problem areas and communicate findings to relevant teams.
- User Acceptance Testing (UAT):
Provide support during UAT phases to ensure smooth testing and feedback collection.
- ISO Standards Awareness:
Maintain awareness of ISO 14001 (Environmental Management) and ISO 45001 (Occupational Health & Safety) standards as applicable to IT operations.

The role is based in our office in SP Infocity, Hadapsar, Pune.

Qualifications & Experience required to succeed in this role

- Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Skilled Experience: 0–1 years of experience in a Windows environment.

Key Skills and Competencies

- Good understanding of operating systems, networks, and applications
- Familiarity with mobile OS (iOS, Android, Windows)
- Experience in developing or supporting scalable AI tools is a plus.
- Knowledge of SCCM is an advantage
- Customer service–oriented mindset
- Strong communication and presentation skills
- Willingness to learn, collaborate, and share knowledge
- Basic understanding of ITIL practices preferred
- Ability to coordinate with cross-functional teams
- Flexibility to work in a 24x7 shift environment
- Exposure to automation tools
- Knowledge of the software development lifecycle

📌 Trainee – Global IT Technical Support (Pune)
🏢 Konecranes
📍 Pune