Technical Support Engineer (TSE/SRE)

The Technical Support Engineer (TSE/SRE) is expected to
provide advanced technical support and reliability engineering for our
Data/Graph-based software product to a global client base and partners.

This role requires robust technical expertise, sharp
problem-solving skills, and the ability to communicate complex technical
information clearly. Beyond troubleshooting and resolving customer-facing
issues, this role also carries reliability ownership — monitoring system
health, improving uptime, and building automation to reduce recurring issues.

The TSE/SRE must have experience working with databases,
ideally including graph databases, and a solid background in Linux, networking,
and scripting (bash/python). They work closely with engineering teams to
escalate and resolve complex issues (e.g., code changes required,
first-time-seen behavior) and contribute to reliability improvements across the
platform.

Job Responsibilities
- Tiered
Support: Provide Tier 1-3 technical support, owning issues from




initial triage through resolution or engineering handoff
- Troubleshooting: Diagnose and resolve complex technical issues across application,
database, and infrastructure layers
- Incident
Management: Lead or support incident response for production issues,
including root cause analysis and postmortems
- Reliability
& Monitoring: Monitor system health and performance using
observability tooling; proactively identify and address risks before they
become incidents
- Automation: Build scripts and tooling to reduce manual, repetitive support and
operational work
- Knowledge
Documentation: Maintain runbooks, KB articles, and internal
documentation for common issues and resolutions
- Customer
Communication: Communicate technical issues and resolutions clearly to
customers and partners
- Collaboration
with Development Teams: Escalate and work jointly with engineering on
issues requiring code-level fixes
- Database
Monitoring & Optimization: M

📌 Technical Support Engineer (Hyderabad)
🏢 Agivant Technologies India
📍 Hyderabad