Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building creative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
Job Description: Operations Manager –Data Center
Position: Operations Manager
Location: Noida
Employment Type: Full-Time
Project: Data Center Operations (Wipro Managed Services)
Job Summary
Wipro is looking for an experienced Operations Manager to lead day-to-day operations for the Data Center project. The role will be responsible for ensuring smooth service delivery, team management, operational governance,
incident escalations, client coordination, and compliance with SLA/KPI commitments. The Operations Manager will act as the primary interface between Wipro delivery teams and stakeholders for all operational matters.
Key Responsibilities
- Manage daily operations of the Data Center environment.
- Ensure adherence to agreed SLAs, KPIs, and operational processes.
- Lead and manage cross-functional teams including Network, Server, Storage, Backup, Security, and DC Operations.
- Monitor service performance and drive continuous service improvements.
- Handle major incidents, escalations, and critical customer issues.
- Conduct daily, weekly, and monthly operational review meetings with client stakeholders.
- Ensure timely resolution of incidents, service requests, and problem management activities.
- Manage resource planning, shift coverage, onboarding, and workforce utilization.
- Maintain operational repor
📌 Operations Manager (Noida)
🏢 Wipro
📍 Noida