Description
Operational Leadership
• Lead end-to-end operations across multiple contract logistics and temperature-controlled warehouse facilities.
• Develop and execute operational strategies aligned with organizational goals.
• Ensure efficient inbound, storage, inventory management, value-added services, and outbound operations.
• Drive warehouse productivity, service levels, and operational efficiency.
• Standardize operational processes across all facilities.
Cold Chain Management
• Ensure uninterrupted temperature integrity throughout storage and handling processes.
• Monitor compliance with cold chain standards and customer-specific requirements.
• Oversee refrigeration systems, temperature monitoring, contingency planning, and preventive maintenance.
• Minimize product losses through effective cold chain controls.
Customer Management
• Build and maintain robust relationships with key customers.
• Ensure achievement of contractual service level agreements (SLAs) and KPIs.
• Support business development teams during customer onboarding and solution design.




• Lead governance meetings and operational reviews with strategic customers.
Financial Management
• Own warehouse P&L; for assigned operations.
• Develop annual operating budgets and monitor financial performance.
• Drive cost optimization initiatives while maintaining service quality.
• Improve productivity through automation, process optimization, and workforce planning.
Safety, Quality & Compliance
• Ensure compliance with food safety, pharmaceutical, and regulatory requirements as applicable.
• Maintain compliance with GDP, GMP, HACCP, ISO standards, FSSAI, and customer quality standards where required.
• Drive a strong safety culture with zero-harm objectives.
• Lead internal and external audits.
Inventory & Warehouse Excellence
• Ensure high inventory accuracy through robust inventory control processes.
• Reduce inventory discrepancies, damages, and shrinkage.
• Drive Lean, Six Sigma, and continuous imp

📌 Director - Warehouse Operations - Contract Logistics (Mumbai)
🏢 DP World
📍 Mumbai