Description
Would you enjoy ensuring the success of the world's leading brands in a fast paced environment?
Would you ready take a new journey in a fast paced setting?
Join our world class Managed Cloud Operations
Our Team strives to be the most trusted support services partner and to keep our customers online businesses up and running. We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues. Our team delivers managed services to proactively maintain quality and protect our customers' online presence.
Partner with the best
As an Akamai Cloud Support Engineer, this role involves resolving technical issues and collaborating with customers' technical teams. The position requires defining problems, driving resolutions, and leading cross-functional teams. You will share knowledge, improve services based on feedback, and work closely with support and engineering teams. This role emphasizes collaboration to deliver exceptional support and maintain customer trust.
As a Cloud Support Engineer, you will be responsible for:
- Ensuring clear communication with customers through phone, email, and in-person interactions to understand issues and provide effective resolutions.
- Collaborating with customers' technical teams to resolve post-sales issues, analyzing complex data, and examining Akamai's interaction with their infrastructure.
- Collaborating with cross-functional teams from Engineering, Operations, Sales, Professional Services, and Account Management to ensure investigation, mitigation, and resolution.
- Providing support for notable and unique network events requiring meticulous planning and seamless execution to ensure exceptional outcomes.
- Developing strategies and practices for providing exceptional service delivery without compromising quality or consistency.
- Becoming proficient in one or more products, services, or internet technologies to establish expertise and deliver valuable insights.
Do what you love
To
📌 Cloud Support Engineer (India)
🏢 Akamai
📍 India