Support Engineer (Pune)

Support Engineer (Pune)

15 Aug
|
BMW TechWorks
|
Pune

15 Aug

BMW TechWorks

Pune

Job Summary
We are looking for a Software Engineer – User Access Management (UAM) to support and enhance access governance, identity lifecycle management, and access provisioning processes. The ideal candidate will have experience working with GitHub-based workflows, repository management, configuration-driven development, and cloud-based environments. The role involves collaborating with security, infrastructure, and application teams to ensure secure, compliant, and productive user access management across enterprise systems.
This position requires a strong support-oriented mindset, excellent communication skills, and the ability to work with configuration files, access policies, and automation workflows while adhering to security and governance standards.
Key Responsibilities
- Support User Access Management (UAM) processes including access provisioning, modification, and de-provisioning activities.
- Manage and maintain configuration repositories using Git and GitHub.
- Create, review, and manage Pull Requests (PRs) for access-related configurations and policy updates.




- Work with YAML files, schemas, and configuration artifacts used in access management workflows.
- Validate configurations using linters and governance standards before deployment.
- Troubleshoot and resolve access-related issues in accordance with established SLAs.
- Support audit, compliance, and security review activities by maintaining accurate access records and documentation.
- Participate in change management processes and ensure adherence to security best practices.
- Contribute to process improvements and automation initiatives within the UAM ecosystem.
- Prepare operational documentation, knowledge articles, and user guides.
- Support as per EU(German) timings and flexibility for 24/7 ops support.

Required Technical Skills
Primary Skills
- Strong understanding of Git fundamentals, including branching, merging, and Pull Request management.
- Hands-on experience with GitHub repositories a

📌 Support Engineer (Pune)
🏢 BMW TechWorks
📍 Pune

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