FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our solid, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Proposition
Responsible for the operational reliability, availability, performance, and resilience of the bank's business-critical applications and technology platforms.
Responsible for managing Production Support,



Site Reliability Engineering (SRE), Infrastructure Operations, Incident Management, Problem Management, and Continuous Service Improvement while ensuring compliance with banking regulations, security standards, and operational risk frameworks.
Defining support strategy, ensuring application stability and performance, and collaborating with other stakeholders to align technology with business objectives.

Job Details
Position Title: Associate Director SRE Support Engineering
Career Level: L3
Job Category: Vice President
Role Type: Hybrid
Job Location: Bangalore

About the Team:
As part of Global command center team we are responsible for supporting most complex business critical applications and infrastructure with measurable requiring integration across functions with broad impact on business processes, delivering quality support to users.

Key Deliverables:
- IT & Business Strategy: Partners with senior managem

📌 Associate Director (Bengaluru)
🏢 First Citizens India
📍 Bengaluru