Description
- Drive collections processes

Responsibilities
Key Areas of Responsibility and Roles:
- Responsible for all collections activities on 1 or more portfolios of customers. Activities include establishing and maintaining contact with customers (may include travel) concerning open invoices, looking at payment trends and history, timely escalation and/or resolution of disputes and timely escalation of collection issues to the business
- Responsible for the accurate cash receipts forecast on the assigned portfolio(s) on a monthly basis
- Responsible for ensuring collection and forecast metrics are achieved on the assigned portfolio(s)
- Analysis of financial information and/or any other relevant information of assigned customers in order to assess credit risk and make necessary recommendations to the business

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Build relationships with relevant business partners to ensure a smooth cooperation between the Credit department and the business(es) that own the assigned portfolios

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Adds value to the business by consistently improving processes and maximizing cash flow for the assigned portfolios
- Responsible for Unapplied Cash resolution and prevention
- Prepare reports and attend cash calls with Business
- Drive dispute resolution and ensure resolved disputes are cleared on a timely manner.
- Participate on Continuous Improvement process by contributing to improvement ideas monthly while using RPS Techniques (5Why, Fishbone, Gembas)
- Build Customer Rapport and effectively manage Past Dues via calls to customers and other communication channels (Email, Sales Force, Portal)
- Manages a portfolio of Customer Segment A & B (with focus on digital based on regional specifics: Direct Debit, ACH, EDI, SDI, E-Commerce, Credit Cards)

Qualifications
Education and Qualifications:
- Experience in finance, accounting, collections or any other Accounts Receivables department

Experience required:
- 2 or more years of directly related experience, preferably in credit/collect

📌 Collections Specialist (Mumbai)
🏢 Honeywell
📍 Mumbai