1. Role Overview
We are looking for an IT Hardware Support Intern to assist the IT Infrastructure team in providing day-to-day hardware and end-user support. The intern will gain hands-on experience in desktop/laptop support, hardware troubleshooting, IT asset management, device deployment, and basic IT infrastructure operations.
The role involves supporting users, maintaining IT assets, assisting with hardware incidents and requests, and ensuring IT equipment is properly configured, tracked, and maintained.

2. Key Responsibilities
A. Hardware & Desktop Support
- Provide Level 1 hardware support for desktops, laptops, monitors, printers, docking stations, and other IT peripherals.
- Perform basic troubleshooting of hardware issues such as:
- Laptop/desktop boot issues
- Display and monitor problems
- Keyboard/mouse issues
- Printer and scanner issues
- LAN/Wi-Fi connectivity issues
- Docking station and peripheral issues
- Assist in hardware replacement, upgrades, and preventive maintenance.
- Support installation and replacement of RAM, SSD/HDD, batteries, adapters,



and other approved components.
- Perform basic hardware diagnostics and identify faulty components.

B. Laptop/Desktop Deployment
- Assist with recent laptop/desktop provisioning and deployment.
- Configure systems according to standard IT build procedures.
- Assist with:
- Windows installation/configuration
- Device naming
- Domain/Entra ID joining
- Application installation
- Security agent installation
- Windows updates and patches
- Support users during device handover and initial setup.

C. IT Asset Management
- Maintain accurate records of laptops, desktops, monitors, peripherals, and other IT assets.
- Assist with asset tagging, inventory verification, asset movement, and asset handover.
- Update asset information in the ITSM/asset management tool.
- Support periodic Physical Asset Verification (PAV) activities.
- Assist in tracking assets issued to new joiners, transferred employees, and exit user

📌 IT Interns (Mumbai)
🏢 3i Infotech
📍 Mumbai