The Salesforce Administrator will spend approximately 70% of their time on Salesforce administration, configuration, business process optimization, and user support, and 30% on development activities including Apex, Lightning Web Components (LWC), integrations, and Agentforce implementations.
The candidate should have experience delivering scalable Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and Agentforce, leveraging AI-driven automation and conversational experiences.
Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs
Candidate Requirements:
Overall Experience:
- 7-10 years of hands-on experience with Administration along with development.
Required Skills:
- Configure and maintain Salesforce Sales Cloud, Service Cloud, and Experience Cloud.
Manage:
- Profiles, Permission Sets, Roles
- Sharing Rules and Security Model
- Validation Rules
- Flows and Process Automation
- Approval Processes
- Record Types and Page Layouts
- Custom Objects and Fields
- Design and optimize declarative solutions using Flows.
- Perform data management activities including imports, exports, cleansing, and deduplication.
- Monitor platform health, data quality, and user adoption.
- Provide troubleshooting and support for business users.
- Create reports, dashboards, and analytics for leadership teams.
Develop and maintain:
- Apex Classes
- Triggers
- Lightning Web Components (LWC)
Agentforce Agents:
- Design, configure, and deploy Salesforce Agentforce agents.
- Build AI-powered service and sales use cases leveraging Agentforce.
- Integrate Agentforce with Salesforce Flows, Apex, APIs, and Knowledge Articles.
Salesforce Strategy, Governance & Commercial Enablement:
In addition to core Salesforce administration and development responsibilities, this role wi
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