Description
Your day to day
•Greet and welcome all guests and take beverage and food orders in a prompt and professional manner
•Be attentive to guest’s needs
•Prepare food and beverages for service to guests and present food according to established health and presentation standards
•Monitor guest behaviour and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable
•Clear and clean tables in a prompt and productive manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary
•Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are
•clean and maintained throughout shift
•Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident
•to the Supervisor or Manager on duty
•Take action to solve guest problems/complaints and use established guidelines for any service recovery
•to ensure guest satisfaction
•Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service
•May receive guest payments and process transactions as outlined in the cash and charge procedures as needed
•May assist with other duties as assigned
•Being passionate about people and service
What we need from you
•It’s a physical role and you’ll be on your feet most of the day, so fitness is important
•Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects
•You’ll might need to bend and kneel to complete some activities
•Literacy skills - reading, writing and basic maths skills
•Flexible attitude to shifts – you may need to work nights, weekends and/or holidays
How do I deliver this ?
We genuinely care about people and we show this through living
📌 F&B Guest Service Associate (India)
🏢 IHG
📍 India