Data Analyst
Description -
Drive high-impact transformation initiatives by combining deep data expertise with strong project execution, enabling data-driven decision-making, operational efficiency, and measurable business outcomes.
Key Responsibilities
1. Project & Program Leadership
- Lead end-to-end execution of strategic projects (scoping → delivery → adoption)
- Define project goals, timelines, risks, and success metrics
- Drive cross-functional alignment across business, operations, and IT
- Ensure delivery within cost, timeline, and quality expectations
2. Data Strategy & Analytics
- Translate business problems into data-driven solutions and insights
- Design and operationalize data models, dashboards, and reporting frameworks
- Drive adoption of BI tools and data platforms (Power BI, SQL, etc.)
- Ensure data quality, governance, and integrity
3. Problem Solving & Business Impact
- Solve complex, ambiguous business problems using data and structured thinking
- Identify opportunities for cost optimization, productivity, and service improvements
- Deliver measurable improvements (e.g., cycle time, efficiency, customer experience)
4. Stakeholder & Change Management
- Act as a bridge between business leaders, ops teams, and technical teams
- Drive stakeholder buy-in and ensure sustained adoption of solutions
- Communicate insights and project outcomes to leadership in a explicit, concise manner
5. Automation & Continuous Improvement
- Automate reporting and workflows using analytics and tools
- Standardize processes and enable scalable operating models
- Continuously improve data frameworks and project execution methods
Skills & Experience
Core Skills
- Advanced data capabilities:
- SQL / data modelling
- BI tools (Power BI / Tableau)
- Data interpretation and storytelling
- Analytical thinking + structured problem solving
Experience
- “Experience in service operations / field support / dispatch analytics”
- KPIs like:
- First-time fix rate (FTFR)
- Cost-to-ser
📌 Data Analyst (Gurugram)
🏢 Hp
📍 Gurugram