Description

Key Relationships

External: Customers, Channel Partners, FOS

Internal: Sales, Commercial, Marketing, Solutions, Finance, Collection, Order login, Network.

Key Result Areas:

Product: PRI/ILL/MPLS/SIP TRUNK/MOBILE/DATA CENTER

SERVICES/TOLL FREE

New business acquisition through partners Customer Satisfaction and Channel Satisfaction

Addition of new logos as per AOP Quality of funnel and Growth

Driving EPPC (Existing Product per Customer)

Responsibilities:

Enabling partners and customers with service support from TTL

support functions

Controlling Channel & Channel Partner Manpower (FOS) attrition.

Ensuring completion of Business Planning with all active channel partners before 8th of every month.

Driving the capability building plan with partners by ensuring timely trainings for various parameters

Driving the coverage programs like demand generation, customer focused programs, industry forum participations etc.





Assisting the Partners in Large deal Closures by accompanying them for Customer calls

Ensuring Channel Policy Adherence and Processes in the assigned territory

Facilitating the issue resolutions at customer end through partners and support teams, if any.

Capability presentation in accounts with solution architect to achieve Target EPPC (Existing Product Per customer)

Sales through the Channel Partners

Responsible for Channel partner productivity and their ROI

Keep Abreast with Competitive activities in the region

Segment wise product focus to drive new business

Capabilities and competencies:

Understanding of wireless & wire line telecom solutions

Positive Oral and Written Presentation skills

Strong crosses functional skills to collaborate with commercial, program management, Technology and Finance.

Innovative and flexible in strategising GTM Approach

Flexible for learning new products and processes

📌 Partner Manager (Chennai)
🏢 Tata Teleservices
📍 Chennai