Description
The Legal Debt Collection Manager – India Market will be responsible for managing and overseeing all legal recovery actions related to delinquent accounts. This role will lead legal collection strategies, manage external law firms, ensure compliance with Indian laws and regulatory frameworks, and drive legal recovery performance while mitigating legal and reputational risks.
The ideal candidate will have solid knowledge of Indian debt recovery laws, litigation management & regulatory compliance.

Responsibilities
1. Legal Recovery Strategy & Execution
- Develop and implement legal debt recovery strategies across various delinquency buckets.
- Initiate and manage civil/criminal proceedings for recovery, including arbitration, DRT, NI Act (Section 138) cases, NCLT Proceedings, Willful Defaulter process where relevant.
- Oversee pre-litigation recovery efforts including legal notices and settlement negotiations.
- Monitor case progress and ensure timely resolution to maximize recoveries.

2. Litigation & Case Management




- Manage a portfolio of litigated accounts across multiple jurisdictions in India.
- Coordinate with empaneled law firms & advocates.
- Review pleadings, affidavits, evidence documentation, and legal notices.
- Track court hearings, ensure proper representation, and maintain case MIS.

3. Stakeholder Management (Core Focus Area)
Internal Stakeholders
- Partner closely with Risk, Compliance, Controllership, Finance, Customer Experience, and Senior Leadership teams.
- Provide legal insights to shape credit and recovery policies.
- Present portfolio performance, litigation risks, and recovery trends to leadership.
- Manage escalations from customer complaints, regulatory bodies, and senior management.

External Stakeholders
- Manage relationships with panel law firms, advocates, recovery agencies, and investigators.
- Engage with regulators, ombudsman offices, and quasi-judicial authorities when required.
- Negotiate settlements directly with

📌 Portfolio Managers I (Gurugram)
🏢 American Express
📍 Gurugram