Responsibilities & Key Deliverables
- Responsible for measuring, improving & monitoring felid warranty key measure parameter like Repairs per hundred (RPH) / Warranty cost per tractor (CPT)
- Analysis of field complaints, identifying the correct cause, taking measures with faster pace .
- Working as team leader / cft member in identification of warranty project process with various cross function team like customer care / Design / part development / mfg team / SCPC.
- Demonstrating systematic problem solving, using advanced quality problem solving tools.
- Field visits / dealer visit for understanding concern, understanding applications, usage pattern, onsite analysis, etc.
- Providing field fix solution for CVL/ emerging issues
- Deployment of current learnings on new product to ensure first time right recent product.
- Involvement in New product DFMEA, quality target settings, feedback on drawing release.
- Co-ordination with other functions such as Customer care, CDMM, PDRDS & Manufacturing for faster implementation of solution.
- Data analysis,
failed return part analysis for predicting the upcoming / emerging issues.
- Identification of critical parameter list for implemented warranty projects & sustenance through audits of SQI, PQA & RQA.
- Leveraging IT for online data record/ update of all customer issue for easy access at all plants.
- Facilitate CDT to ensure on time completion of warranty projects, proper escalation as per warranty project SOP.
- Conducting , coordinating various meeting like ZDT, GEM review, warranty project meeting, CVL meeting, failed part analysis meeting along with consolidating meeting outcome.
Preferred Industries
Engineering
Education Qualification
Diploma/BE in Mechanical / Auto
General Experience
- Product & Process Knowledge/ Analytical skills,
- Certified Lead Auditor. Awareness of TS16949, Process & product Auditing Skills, Presentation & MIS generation knowledge
- Reliability Parenting
- Reliability Growth Monitoring
- Kno