Description
JOB SUMMARY:

The End user computing (EUC) team’s responsibilities are providing the necessary IT hardware and software for Vertiv internal and external customers and supporting these during their lifecycle. Hardware (HW) includes desktop, laptop, printer, mobile phone, and peripherals. Software (SW) includes Vertiv’s Standard Operating Setting (SOE). IT support also involves connectivity between HW/SW and the network.

JOB RESPONSIBILITIES:

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Provide IT support for internal and external end-users in India and remote offices/ sites. Responsible for troubleshooting system/machine problems related to PC hardware, software, operating systems, and business applications. Serve as escalation for ServiceDesk.

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Build, configure, re-image, setup, update, repair, upgrade and maintain end-user computing devices (computers and mobile devices) to meet Vertiv’s compliance and security policies.

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Responsible for monitoring ServiceNow incident and catalog request tickets and resolving within a reasonable amount of time, ensuring SLA are met.

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Coordination with relevant parties (external vendors-warranty claims/contractors) and internal teams (other IT towers) to accomplish assigned tasks.

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Extend shift hours to support high-priority incident tickets, backup to members on leave and perform other duties or ad hoc tasks that Vertiv IT management may require.

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Basic troubleshooting knowledge on network connectivity and server infrastructure.

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Participate and commit to delivering team projects local/regional/global

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IT asset disposal - sorting, and boxing of the IT peripherals, accessories, desktops, and laptops for disposal. Removal of a long-term asset from the company's records.

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Documentation - updating ServiceNow/Team records/registers, creating user guides, updating Standard Operating Procedures (SOP)

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Keeping up to date with relevant technologies

JOB QUALIFICATIONS:

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Bachelor degree.

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In-depth knowledge of Microsoft Windows client opera

📌 IT End User Services Analyst (Thane)
🏢 Vertiv Group
📍 Thane