AMETEK is seeking a highly self-motivated individual to maintain and improve relationships with existing customers and to take care of existing service contracts for select accounts.
How you will make an impact:
Service Delivery
- Develop and implement service delivery strategies to meet the needs of clients or customers.
- Monitor service performance against established metrics, identify areas for improvement, and take corrective actions as necessary.
- Ensure service delivery meets or exceeds quality standards and customer expectations.
Client/Customer Relationship Management
- Build and maintain solid relationships with clients or customers, serving as the primary point of contact for service-related inquiries or issues.
- Proactively identify client/customer needs and recommend solutions to enhance satisfaction and loyalty.
- Address escalated service issues promptly and effectively, striving to resolve conflicts and maintain positive relationships.
Process Improvement
- Continuously evaluate service delivery processes and workflows to identify inefficiencies and opportunities for improvement.
- Implement process enhancements and best practices to streamline operations, reduce costs, and enhance service quality.
- Monitor the effectiveness of process improvements and make adjustments as needed.
Financial Management
- Develop and manage budgets for service operations.
Reporting and Analysis
- Prepare regular reports on service performance, including key metrics, trends, and insights.
- Communicate findings and recommendations to senior management and other stakeholders.
Essential Duties and Responsibilities:
- Installation, Maintenance & Product Support for the ORTEC product line and associated product lines supplied through the ORTEC sales network.
- Provide installation support for products at customer location as per customer contracts /agreed standards.
- Provide end user online / onsite (end user facility) training to help them familiarize, operate a
📌 Senior Service Engineer (India)
🏢 AMETEK
📍 India