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Job Category
Customer Success
Job Details

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.

About Us:
Join our team as a Commerce Cloud Success Architect and be a pivotal player in driving success for our customers within the Commerce Cloud product portfolio. As a Subject Matter Expert (SME),



you'll contribute to the growth and reputation of Salesforce as a leader in the industry. We are seeking a passionate B2B Commerce Architect with significant experience in delivering B2B Commerce Cloud solutions to large enterprise organizations.

Responsibilities:
As a Commerce Cloud Success Architect, you will:
- Customer Engagement: Engage with our Signature Success Plan customers through a high-velocity advisory model across multiple concurrent engagements. You'll provide strategic consultation and recommendations, for customers to implement independently, across technical architecture, DevOps, performance, and solution design specific to B2B Commerce (including Cloudcraze).
- Lead with Expertise: Serve as a trusted Commerce Cloud SME for our broader Cloud Success organization, providing proactive and reactive Architecture, Solution Strategy, Thought Leadership, and Product expertise.
- Communication Mastery: Translate complex technical concepts for diverse

📌 Success Architect (Bengaluru)
🏢 salesforce
📍 Bengaluru