Description
Enterprise Shared Services (ESS) comprises key functions that are core to the company’s operations, including Global Real Estate & Workplace Experience, Global Supply Management, Business Resilience & Corporate Functions Governance, Aviation, Internal Fraud, and Global Security. ESS helps keep our company growing and puts our colleagues at the center of everything they do by delivering best-in-class services that power safe, resilient, and productive operations around the world. This role will be part of the Global Operational Excellence & Risk Management function within the Global Real Estate & Workplace Experience (GREWE) team, driving operational excellence, governance, risk mitigation, and continuous improvement across the global real estate portfolio.

Responsibilities
Operational Governance & Process Excellence
- Risk & Control Analysis: Analyze Risk Performance Rating (RPR), PRSA/RCSA, and Compliance Risk Assessment data to identify control gaps, support remediation initiatives, and enhance the effectiveness of risk and control frameworks.




- Business Analysis & Process Improvement: Gather business requirements, map current and future-state processes, identify process improvement opportunities, and support the implementation of risk and compliance initiatives.
- Regulatory Reporting & Governance: Support regulatory reporting, policy governance, and sustainability reporting by coordinating data collection, validating information, and ensuring adherence to internal policies and regulatory requirements.
- Stakeholder & Third-Party Management: Collaborate with business, compliance, procurement, and technology stakeholders to manage Third-Party Lifecycle Management (TLM), resolve issues, and ensure timely execution of governance activities.
- Risk Reporting & Insights: Develop dashboards, management reports, and performance metrics to monitor Operational Risk Events (OREs), Issues, Remediations, and key risk indicators, providing actionable insights to l

📌 Business Analyst I (Gurugram)
🏢 American Express
📍 Gurugram