Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the prospect to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.

Responsibilities




The Disputes Team manages the transaction disputes raised by the card member for the purchases made.
- Review and analyze dispute claims to ensure accuracy and compliance with company policies and regulations.
- Review and analyze claims to ensure accuracy and compliance with company policies and regulations.
- Handle complaints from Card members and Business Partners received via shared mailbox.
- Process claims efficiently and accurately within the designated time frames.
- Resolve dispute claim issues and discrepancies by conducting thorough investigations
- Analyze and decide on accepting or rejecting a dispute claim received for India consumer & corporate cards
- Claim processing via automation & manually keeping in mind the business SOP, CHC articles and critical SLA’s
- Investigation & assessment of High Value cases to ensure no loss to the organization.
- Actioning & assessment of case setups in accordance with policy & procedure
- Send communication to card members

📌 Customer Service Analyst-I (Gurugram)
🏢 American Express
📍 Gurugram