FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our robust, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Proposition

Responsible for enhancing the reliability, resilience, and stability of enterprise IT services through effective Major Incident Management and rapid service restoration.
Leading the command, coordination,



and technical response for critical production incidents impacting business-critical applications, infrastructure, cloud platforms, and customer-facing services.
Acting as the central Incident Commander during high-severity incidents, driving technical triage, root cause identification, resolution, and minimizing business impact and operational risk.
Partnering with Engineering, SRE, Infrastructure, Cybersecurity, and Application teams to strengthen platform reliability, operational resilience, monitoring, automation, and service maturity.

Job Details

Position Title: Principal infrastructure Engineer – Major Incident Manager
Career Level: P4
Job Category: Assistant Vice President
Role Type: Hybrid
Job Location: Bangalore

About the Team:
The Major Incident Management Team serves as the central command function for critical incidents across global operations, providing 24x7 coverage through teams in India an

📌 Principal Infrastructure Engineer (Bengaluru)
🏢 First Citizens India
📍 Bengaluru