, India
Job Family Group:
Information Technology (IT)
Worker Type:
Regular
Posting Start Date:
August 13, 2026
Business Unit:
Projects and Technology
Experience Level:
Early Careers
Job Description:
Where you fit?

The Anaplan Support team is responsible for providing 18x5 support for Anaplan application in accordance with agreed service levels with the Business. The main activities involve Investigating & providing solution to end user, Logging and tracking call tickets/incident tickets, modeling, enhancements and perform complete Run & Maintain activities for Anaplan.

Deliver Application and Business Workflow support services to the Upstream Business of Shell, as part of support services provided by the Project & Technology, Upstream, Integrated Gas and Renewable Energy Solutions IT Operations.

In terms of geographical distribution, the team supports all regions (Asia, Europe, Middle East and Americas). The team consists of 6 members covering Anaplan applications.

What you’ll be doing?
- Provide end-to-end Run & Maintain (L1/L2) support for Anaplan deployments.




- Receive, log, prioritize, and manage incidents and service requests in accordance with agreed service levels (SLAs).
- Conduct initial issue analysis and resolve incidents whenever possible, escalating to functional or technical support teams when required.
- Monitor escalated issues through to resolution while maintaining robust customer relationships and satisfaction.
- Support technical delivery activities, including integrations, reporting, data loading, and data management.
- Provision and maintain user access based on approved requests and established SLAs.
- Ensure timely closure of incidents and service requests assigned to the team.
- Prioritize, assess, and challenge issues using standard IT severity and risk management guidelines.
- Provide compliance evidence for IRM compliance assurance processes and adhere to control work instructions.
- Create and maintain knowledge articles, how-to guid

📌 Application Support Analyst (Bengaluru)
🏢 Shell
📍 Bengaluru