RoleCategoryCategory WeightageParametersParameter Weight %MetroUrbanSURuralService Delivery OfficerQuantitative Parameters35%MoM - Generate 25 leads (LG level) across various products (SA, MF, MF SIP, Insurance, Gold Loan, FD, RD, Locker)15%NANANANAService Delivery OfficerQuantitative Parameters
Mapped Book: 3% MoM TRV Growth of Mapped Book20%

Service Delivery OfficerCustomer Engagement20%Welcome calling and onboarding of Customers (100% of NTB A/cs of all accounts of the Branch)10%NANANANAService Delivery OfficerCustomer Engagement
Branch Customer Base: Conduct customer events in Branches (min 2 per Month)10%NANANANAService Delivery OfficerPortfolio Management35%Branch Customer Base:



Improve digital adoption of Customers of the branch (1% MoM Increment in MB/IB adoption)15%NANANANAService Delivery OfficerPortfolio Management
Branch Elite Customer Base: Touch base (Telephonically) with entire Elite Customer base of the Branch once in a Qtr and create awareness on Convenience Banking10%

Service Delivery OfficerPortfolio Management
Mapped Book : Product Penetration Index (Average Growth @ Portfolio Level) @ 0.1 per Month10%

Service Delivery OfficerBranch Operations10%Lobby Management - Ensure seamless Customer Experience at Branches and also handle Locker ops management - Nil customer escalations10%NANANANA

100%

📌 Service Delivery Officer (Bengaluru)
🏢 equitas small finance bank
📍 Bengaluru