Program Manager – AI Agents & Prompt Engineering
Location: Mumbai
Experience: 1–3 years
Employment Type: Full-time | Work from Office
About GreyLabs AI
GreyLabs AI is building an enterprise-grade Voice AI platform for the BFSI ecosystem. Our technology enables banks, insurers, NBFCs and financial-services organizations to automate and humanize customer conversations across collections, sales, customer service and compliance.
We are looking for a highly execution-oriented Program Manager who understands how Generative AI applications are built and can translate real business requirements into effective AI agents, voice agents and chatbots.
About the Role
This is not a traditional project-coordination role. You will work hands-on with prompts, conversation flows, agent logic, integrations and testing while owning the execution of client-facing AI programs.
You will take use cases from requirement discovery and solution design through prototyping, implementation, testing and production rollout. The ideal candidate is curious about how AI systems behave,



enjoys experimenting with prompts and is comfortable solving problems in a quick-moving startup environment.
Key Responsibilities
AI Agent and Prompt Development
- Design, write and optimize prompts for AI agents, voice agents and chatbots.
- Convert business requirements into structured conversational flows, agent instructions, decision logic and guardrails.
- Build and configure AI agents capable of performing tasks, using tools, calling APIs and managing multi-step conversations.
- Develop prompt frameworks covering personas, objectives, context, constraints, fallback handling and escalation logic.
- Test prompts across multiple scenarios, edge cases, customer personas, languages and conversation paths.
- Analyse agent failures, hallucinations and inconsistent responses, and continuously improve performance.
- Create evaluation frameworks and test datasets to measure accuracy, task completion, compliance and conversat

📌 AI Program Manager (Mumbai)
🏢 GreyLabs AI
📍 Mumbai