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Job Description:
Role Summary
The Platform Success & Business Support Manager is responsible for driving operational excellence, automation, and ecosystem expansion for the Cloud marketplace platform. The role ensures seamless platform operations, partner and vendor onboarding, pricing governance, and API-led integrations with partner systems.
Working closely with Sales, Product, Technology, Finance, and Legal teams, the role enables scalable growth, improved partner experience, and effective lifecycle management across cloud transactions and subscriptions.

Key Responsibilities
1. Platform Support & Operations (Marketplace)
- Act as the primary point of contact for platform operations across catalog management, pricing setup, and issues affecting business transaction flow
- Manage platform access, tickets, and escalations (including external Vendor portals/systems) ensuring timely resolution and SLA adherence
- Drive resolution of pricing discrepancies, catalogue inaccuracies,



and order-related issues in collaboration with internal teams
- Monitor platform performance and proactively address recurring operational gaps
- Ensure structured documentation, process adherence, and continuous improvement across platform workflows

✅ Success Metrics:
- SLA adherence for issue resolution (>95%)
- Reduction in recurring platform issues
- Improvement in turnaround time (TAT) for catalogue and pricing updates

2. Platform Integrations & Automation (APIs / Systems)
- Lead integration initiatives between our Marketplace and partner ecosystems (marketplaces, ERPs, PSA tools, and other business systems of record)
- Drive API-based automation for key workflows including order provisioning, billing, and subscription lifecycle management
- Collaborate with Product and Technology teams to define integration requirements, architecture, and execution plans
- Own UAT, validation, and deployment coordination f

📌 Deputy Manager (Mumbai)
🏢 Ingram Micro
📍 Mumbai