Description

Enterprise Shared Services (ESS) comprises key functions that are core to the company’s operations, including Global Real Estate & Workplace Experience, Global Supply Management, Business Resilience & Corporate Functions Governance, Aviation, Internal Fraud, and Global Security. ESS helps keep our company growing and puts our colleagues at the center of everything they do by delivering best-in-class services that power safe, resilient, and efficient operations around the world. This role will be part of the Global Operational Excellence & Risk Management function within the Global Real Estate & Workplace Experience (GREWE) team, driving operational excellence, governance, risk mitigation, and continuous improvement across the global real estate portfolio.

Responsibilities

Operational Governance & Process Excellence

1. Risk & Control Analysis: Analyze Risk Performance Rating (RPR), PRSA/RCSA, and Compliance Risk Assessment data to identify control gaps, support remediation initiatives, and enhance the effectiveness of risk and control frameworks.
2. Business Analysis & Process Improvement: Gather business requirements, map current and future-state processes, identify process improvement opportunities, and support the implementation of risk and compliance initiatives.
3. Regulatory Reporting & Governance: Support regulatory reporting, policy governance, and sustainability reporting by coordinating data collection, validating information, and ensuring adherence to internal policies and regulatory requirements.
4. Stakeholder & Third-Party Management: Collaborate with business, compliance, procurement, and technology stakeholders to manage Third-Party Lifecycle Management (TLM), resolve issues,



and ensure timely execution of governance activities.
5. Risk Reporting & Insights: Develop dashboards, management reports, and performance metrics to monitor Operational Risk Events (OREs), Issues, Remediations, and key risk indicators, providing actionable insights to leadership.
6. Audit & Compliance Support: Coordinate internal and external audit activities, track audit findings and remediation plans, maintain governance documentation, and support compliance reviews to ensure effective control execution.
7. Ad hoc Responsibility: Perform other duties and special projects as assigned to support business and organizational objectives. Responsibilities may evolve over time to meet changing business needs.

Critical Factors to Success

- Analytical & Problem-Solving Skills: Ability to analyze complex business processes, interpret risk and compliance data, identify gaps, and recommend practical, data-driven solutions.
- Risk & Regulatory Acumen: Solid understanding of operational risk, control frameworks, regulatory requirements, and governance processes, with the ability to apply them effectively in a business environment.
- Stakeholder Management: Ability to build effective relationships across business, compliance, procurement, technology, and audit teams, influencing stakeholders and driving collaboration.




- Communication & Documentation: Excellent written and verbal communication skills, with the ability to document business requirements, prepare governance reports, and present insights clearly to senior leadership.
- Execution & Attention to Detail: Strong organizational skills with the ability to manage multiple priorities, ensure high-quality deliverables, and maintain accuracy in a fast-paced, highly regulated environment.
- Continuous Improvement Mindset: Proactive approach to identifying process improvement opportunities, leveraging data, automation, and best practices to enhance operational efficiency and strengthen controls.

Qualifications

- 5+ years of experience, including 3+ years in Third Party Risk Management, Vendor Governance, Operational Risk, Compliance, Internal Audit, or a related governance function.
- Experience managing end-to-end third-party lifecycle activities, including due diligence, contracting support, ongoing monitoring, issue management, and governance reporting.
- Proven experience leading cross-functional projects and driving process governance, operational improvements, and regulatory or policy compliance.
- Strong analytical, reporting, and risk assessment skills, with experience identifying trends, evaluating risks, and recommending practical solutions.
- Excellent communication, stakeholder management, and collaboration skills with the ability to influence diverse stakeholders and present to leadership.
- Bachelor’s degree in business, Finance, Risk Management, or a related field; relevant certifications (PMP, CRISC, CISA, Lean Six Sigma, etc.) are an advantage.

📌 Business Analyst I - Governance (Gurugram)
🏢 American Express
📍 Gurugram