- To greet the clients in warm and professional manner and ensure they feel welcome and comfortable.
- To register the clients with the help of SVF form in tab and allocate to the closing mangers as per company guidelines.
- To assist the LH site manager in daily checking of operations – F & B service, front-desk, cleanliness, maintenance & upkeep of the lobby areas
- To assist the site LH manager in all commercial Processes (PR, PO, SAP) and coordination with vendors.
- To ensure F & B service for cold towel/tissue presentation is done for the guest arrival, replenishment and speedy service in all areas including the meeting rooms( discontinued due to Covid)
- To take a round of the entire sales office and sample flat in the morning before the operations start to check if there are any H/K, admin related flaws and ensure to inform the concerned department about any technical issues
- Take morning briefing before the operations start with the security team, valet, F & B, HK team to discuss daily appointments. Briefings to be conducted before 11am.
- Briefing should include the HPM standards of the Day, Grooming, VIP movements, previous days concerns, focus of the day.
- To provide a list of appointments to the Security and F & B team before the start of operations (Whenever there are some scheduled appointments)
- Ensure to check if valet and doorman are at their designated places before the customer appointment.
- To give proper attention to the grooming of self and – F & B, valet, doorman, housekeeping, CED, Hostess and anyone else who comes in contact with the customer
- Be Innovative and give ideas/suggestions in enhancing customer experience, process, maintenance & upkeep
- Ensure to be Punctual, courteous, helpful, team-player,



cheerful, and to all maintain discipline in all guest areas and ethical behaviour.
- Ensure that SOPs are in place for each area and are being followed by the team
- Assist LH manager/ CED conduct briefings every day and manage all outsourced vendors and their staff at site.
- Increase levels of service quality and enhance overall ambience of customer experiences.
- Assist in planning and implementing procedures for special events and functions held at the sales centre or alternate venue
- Keep operations team focused on the critical components of operations to drive customer satisfaction and the desired results
- Ensure that all operational areas have an atmosphere that is conducive to the overall customer experience
- Maintain appearance, upkeep and cleanliness of all food and beverage equipment and facilities
- Ensure a safe working workplace for all employees
- Verify all vendor invoices before submitting to LH site manager for authentication
- Strive to improve service performance.
- Ensure effective utility cost management of the sales gallery (e.g energy savings, HK consumables, Imprest amount )
- Ensuring compliance with all the relevant audit parameters and the audit scores are achieved consistently (Hygiene Audit, Sales Gallery Mystery Audit etc.)
- To maintain AC temperature control sheet at reception and monitor the same.
- Every fortnight pantry & HK stock Inventory check.
- Maintain complete knowledge about company’s procedures, policies, Rules & Regulations
- Demonstrates urgency in response and handling of customer problems and complaints
- Coordinates with internal Lodha Group and departments like Design, Procurement, Security, MEP etc. for maintenance of the sales centre.

📌 Customer Experience Delight (Wakad)
🏢 Lodha Developers
📍 Wakad