Job Title: Concierge Care Executive

Experience : 4-8 years

Role Overview

We are looking for a compassionate and proactive Concierge Care Executive with a clinical background who can serve as a key point of contact for our patients. This role blends patient support, care coordination, and operational execution to ensure a seamless and reassuring healthcare experience.

Key Responsibilities
- Guide current patients through the onboarding process with empathy and clarity
- Assist patients in uploading medical records, prescriptions, and required documents
- Act as a dedicated point of contact for assigned patients
- Proactively follow up with patients regarding appointments, reports, and care plans
- Address patient queries, concerns, and escalations with sensitivity and urgency
- Track patient journeys and ensure no step is missed in the care process
- Maintain accurate records of patient interactions and updates in CRM/EMR systems
- Support process improvements by sharing patient feedback and operational insights

📌 Conceirge Care (Mumbai)
🏢 Appex Innovation
📍 Mumbai