Role Responsibilities

At Western Union, reliability is a product feature. Our customers depend on our platforms to move money securely and seamlessly across the globe, and every second of availability matters.
We're looking for an Engineering Manager to lead our Site Reliability Engineering organization and help shape the future of reliability, resilience, and operational excellence across our most critical platforms that support millions of transactions every day. This is not a traditional production support role. You will lead teams that apply software engineering principles to operations, building automated, self-healing, highly observable systems feature that scale globally and operate with exceptional reliability and accelerate innovation through automation and AI-driven operational practices.
This role offers a unique chance to influence enterprise-wide reliability strategy, modernize operational capabilities, and build a high-performing engineering culture across globally distributed teams supporting highly regulated financial services and compliance platforms.
You will also –




• Lead and mentor Site Reliability Engineering, Platform Engineering, and Production Support teams.
• Establish reliability, scalability, and operational excellence standards across critical platforms.
• Foster a culture of accountability, continuous improvement, innovation, and engineering excellence.
• Drive adoption of modern SRE practices, automation frameworks, and AI-assisted operations.

Reliability & Platform Engineering
• Define, measure, and improve Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets.
• Improve system reliability, availability, resilience, scalability, and performance.
• Lead capacity planning, disaster recovery, and business continuity initiatives.
• Design and implement proactive monitoring, observability, and anomaly detection capabilities.

Production Operations & Service Management
• Own and evolve the L2/L3 productio

📌 Manager, Solution Engineering(Site Reliability Engineering) (Pune)
🏢 Western Union
📍 Pune