About Apotex Inc.
Apotex is a Canadian-based global health company. We improve everyday access to affordable, innovative medicines and health products for millions of people worldwide, with a broad portfolio of generic, biosimilar, innovative branded pharmaceuticals and consumer health products. Headquartered in Toronto, with regional offices globally, including in the United States, Mexico and India, we are the largest Canadian-based pharmaceutical company and a health partner of choice for the Americas for pharmaceutical licensing and product acquisitions.
For more information visit: www.apotex.com.
Job Summary
Responsible for execution of Quality Systems to ensure that Apotex meets its regulatory and GMP compliance obligations for Third Party manufactured products and products supplied by Apotex under contract to Third Party Organizations. This includes Quality Systems to support Customer Complaint Management and Annual Product Quality Review. Interact with internal groups involved in Third Party Operations (e.g., RA, New Product Launch, Supply Chain,
Sales & Marketing and other Quality groups).
Job Responsibilities
- Responsible for handling Customer Complaints for products manufactured by Third Parties according to the Customer Complaint process.
- Manages the receipt of incoming customer complaints.
- Triaging of all incoming complaints.
- Logs complaint details into customer complaint system and sends out Acknowledgement Letter to complainants.
- Notify the Third-Party manufacturer of incoming complaints.
- Tracks investigation progress by Third Party manufacturer.
- Review Third Party Investigation Report to ensure that complaint was satisfactorily investigated and adequate CAPA identified.
- Close complaints and sends out Response Letter to complainants.
- All non-critical complaints that are identified as Critical (during investigation outcome or current information) must be escalated to Global External Manufacturing Quality on same day.
- All critical co
📌 Lead Executive (Mumbai)
🏢 Apotex
📍 Mumbai