Associate Engineer - IT Helpdesk
About Druva
Druva is the resilience foundation for the AI enterprise, helping organizations secure and recover from connected risk across data, cyber, identity, and AI. The Resilience Cloud is a fully managed, cloud-native SaaS platform that delivers air-gapped and immutable protection across cloud, SaaS, on-premises, endpoint, and edge environments. Powered by Dru MetaGraph, Druva’s graph-powered intelligence layer, the platform connects critical business context so customers can understand risk, respond faster, recover cleanly, and govern data with greater confidence.
Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva helps safeguard the critical information and systems businesses depend on in an increasingly connected world.
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Location: Pune
Experience Required: 4+ Years
About the Role
Are you a tech-savvy problem solver with a passion for helping others? Druva is looking for a energetic IT Helpdesk Support to join our IT Operations team.
In this "jack-of-all-trades" role, you will be the backbone of our employee experience, ensuring seamless onboarding, top-tier technical support, and the smooth operation of our global IT infrastructure.
If you have a proven track record in IT support, are eager to leverage system administration , modern AI tools and possess a deep passion for IT, life, and the Druva product, we want you on our team
What You Will Do
Support & Employee Endpoint Lifecycle Management
- Provide L1 & L2 Support: Act as the first and second line of IT support for Druva employees, troubleshooting and resolving technical Endpoint ( Mac / Windows / Linux ) issues efficiently.
- Drive IT Lifecycle Management: Manage end-to-end employee IT lifecycles, including the onboarding of new hires, access and permission modifications, and seamless off-boarding activities.
- Empower End-Users: Provision, support, and troubleshoot corporate equipme
📌 Associate Engineer (Pune)
🏢 Druva
📍 Pune