Hiring
Head IP Incident
Management for one of the largest Telecom Company at Hyderabad

Our client is
a British multinational telecommunications company

Designation : Head IP Incident
Management

Job Role:
- Responsible to maintain PAN India IP Network under Incident
Management activities of all the circles.
- Manage 24X7 INM Shift operations to handle P1 till P5
Network incidents effectively.
- Working on Repetitive Fault Analysis, deriving Problem
Management scope.
- Suggesting and implementing IP network design changes to
achieve network resiliency.
- Monitoring IP Network Performance and maintaining Key IP
KPIs as pre SLA.
- Maintaining database of IP Network Topology and Critical
WAN/NNI link detail including transmission detail.
- Ensure 100% adherence to INM process, ISO 20K & ISO 27K
certifications.
- Provide Necessary support to Vendor teams during consolidation
project.
- Continuous focus towards process improvement through
automation implementation.
- Build the most efficient team by :
- Enhancing Employee Engagement.
- Skill building.




- Cross domain knowledge sharing.
- Goals settings and reviews along with feedback.
- HSW awareness and regular programs.

Requirements
Competencies:
- Overall 15+ years of experience in managing telecom networks.
- Minimum 5 years of proficient experience in IP domain.
- Minimum 5 years of experience in Telecom service domain like
RAN & CORE (expected).
- Must have robust competence level and hands-on experience of
IP MPLS technology and IP protocol like BGP, OSPF, ISIS, VPN.
- Experience in handing various IP equipment like Routers,
Switches, and Firewalls.
- Should have experience in managing various vendor platform
in IP domain like Cisco, Nokia, Huawei Juniper.
- Must be having certification on Cisco/Juniper like
CCNA/CCNP/JNCIA/JANCIP or any equivalent industrial standard certification on
IP domain.
- Should have knowledge of handling NMS of IP network like
Nokia SAM server, Huawei U2000.
- Strong Understanding & kno

📌 Head IP Incident Management (Hyderabad)
🏢 2COMs
📍 Hyderabad