15 Aug
|
Tata Capital
|
Rourkela
15 Aug
Tata Capital
Rourkela
Description
1. Company Representative:
Act as the company’s representative for Personal Loan products
2. Customer Acquisition & Engagement:
Address customer inquiries, listen to their concerns, and provide accurate information regarding loan features, eligibility criteria, documentation, pricing, and applicable fees.
3. Communication Channel:
Serve as an effective communication link between management, channel partners, and customers to ensure smooth coordination and timely resolution of queries.
4. End to End ownership:
Coordinate with internal teams for timely login, processing, and disbursement of Personal Loan applications while maintaining turnaround time (TAT).
5. Customer Satisfaction:
Ensure high levels of customer satisfaction by delivering quality service and gathering positive feedback after loan disbursement so that overall NPS increases for the product
📌 Customer Service (Rourkela)
🏢 Tata Capital
📍 Rourkela