Job Purpose
To own and drive end-to-end product delivery for assigned App and Web digital journeys by translating business requirements into executable product roadmaps, coordinating with cross-functional teams, ensuring timely delivery of features, managing UAT and launch readiness, and monitoring post-live performance to improve customer experience, digital adoption and business conversion.Duties and Responsibilities
1. Product roadmap and requirement management
• Understand business objectives, customer pain points and channel priorities for App and Web journeys.
• Translate business requirements into product backlog, user stories, BRDs, acceptance criteria and release scope.
• Prioritize requirements basis business impact, customer experience, regulatory need and technology feasibility.
• Maintain product roadmap and ensure alignment with POD Head, PMG, Business and Technology teams.
2. Product lifecycle and delivery management
• Own delivery of assigned digital journeys from requirement discovery to go-live and post-launch monitoring.
• Coordinate with IT, Design, Analytics,



Operations, Risk and Compliance teams for timely execution.
• Track sprint progress, dependencies, defects, UAT observations and release readiness.
• Ensure all deliverables are closed as per approved scope, quality standards and committed timelines.
3. Customer journey and UI/UX coordination
• Work with DCX/UI-UX teams to design explicit, intuitive and customer-friendly journeys.
• Review wireframes, screen flows, communication content and customer touchpoints for journey consistency.
• Identify customer friction points and recommend improvements to improve adoption and conversion.
4. KPI monitoring and post-live governance
• Monitor journey performance through leads, funnel conversion, drop-offs, feature adoption and business output.
• Work with Analytics teams to validate KPI dashboards and highlight performance gaps.
• Drive post-live issue resolution, improvement backlog and course correc

📌 Cluster Manager (Pune)
🏢 Bajaj Finance
📍 Pune