Description
This role is part of the large-scale integration modernization program, focused on migrating WebMethods-based integrations to AWS-native architecture. The engineer will design and implement a centralized observability platform leveraging AWS Managed Grafana, Prometheus, CloudWatch, and OpenTelemetry across APIs, messaging, MFT, and SAP integrations.
The engineer will contribute to building unified dashboards, SLA monitoring, and AI-driven alerting to provide real-time insights into system health, integration flows, and business KPIs. The role is critical to ensuring reliability, troubleshooting efficiency, and operational intelligence across ~100M monthly transactions and ~1,500 flows.

Responsibilities
Observability Platform Engineering
- Set up and manage Prometheus (metrics collection) and Grafana dashboards (AWS Managed Services)
- Build and maintain AWS-native observability platform including metrics, logs, and traces using CloudWatch, X-Ray, and OTEL instrumentation
- Implement instrumentation across APIs, messaging, MFT,



and batch integrations for end-to-end visibility

Monitoring & Dashboards
- Monitor application and infrastructure performance across AWS integration estate
- Create dashboards for KPIs, system health, SLA tracking, and integration performance
- Develop master dashboards covering API performance, messaging queues, infra health, and integration status

Alerting & Reliability
- Configure alerts, thresholds, and proactive monitoring frameworks
- Enable AI-driven alerting and anomaly detection integrated with ITSM tools
- Support high availability and reliability through proactive observability practices

Troubleshooting & Operations
- Support troubleshooting using metrics, logs, traces, and dashboards
- Provide deep visibility into payload tracking, error handling, and integration health
- Enable root cause analysis and faster resolution through observability insights

Standardization & Best Practices
- Establish monitoring standards

📌 Sr. Observability Engineer – Grafana (Bengaluru)
🏢 Zensar Technologies
📍 Bengaluru