Description
The AI Use Case & Delivery Manager — Claude Platform manages the Claude use-case pipeline from discovery through client delivery within the India AI Center of Excellence. The role runs Anthropic partner-program commitments, CCA-F certification cohorts, the reference-customer tracker, and Salesforce partner tagging for Anthropic-influenced deals.
This role connects delivery, sales, and partner motions to ensure Claude engagements are well-scoped, tracked, and delivered with measurable business value. Domain exposure to BFSI or healthcare is preferred.

Responsibilities
Responsibilities
- Manage the Claude use-case pipeline end-to-end, from discovery and qualification through solutioning and client delivery.
- Run Anthropic partner-program commitments, ensuring EXL meets enablement, certification, and reporting obligations.
- Organize and manage CCA-F certification cohorts across the India CoE, tracking progress and completion.
- Own the reference-customer tracker and maintain Salesforce partner tagging for Anthropic-influenced deals.




- Coordinate delivery governance—planning, status, risks, and milestones—across Claude engagements.
- Partner with sales and solution teams on business cases, proposals, and executive updates.
- Track use-case ROI and outcomes, and feed learnings back into the CoE’s reusable assets and offerings.

Must-Have Skills
- 6–8 years of experience in delivery management, engagement management, program management, or AI/technology consulting.

Delivery & Program Management
- Proven experience managing a use-case or project pipeline from discovery through delivery.
- Experience running partner-program commitments, certification cohorts, or enablement programs.
- Proficiency with Salesforce (or similar CRM) for pipeline, deal tagging, and reporting.

GenAI & Communication
- Working understanding of Generative AI, LLMs, RAG, and enterprise AI use-case patterns (Claude platform familiarity valued).
- Excellent stakeholder-management and c

📌 AI Use Case (Noida)
🏢 EXL
📍 Noida