Do you enjoy solving complex technical problems? We’re looking for a technically savvy rock star who understands the value of being customer-oriented, and someone who can actively deliver exceptional support services to our customer base.

The right candidate should be a natural problem-solver and a strong communicator. He/She will work in close collaboration with AppsFlyer’s R&D;, Customer Success and Product Teams. He/She will actively engaged in cross department projects and strongly influence the product's evolution by providing viable feedback to advance the future of our product development.

Requirements:
- Passion for solving customer issues in a fast paced environment
- At least 1 year of experience with technical support / QA / data analysis/ development/ technical account management
- Experience in SQL querying and managing data
- Fluent in English
- Structured and process-oriented
- Mature communication skills that can smoothly handle communications between client, internal business teams and R&D; teams in headquarter
- Ability to learn new technologies quickly




- Multitasking and ability to work independently

Responsibilities:
- Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
- Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.
- Work with AppsFlyer’s R&D; and product teams on escalations and product enhancement requests.
- Enrich our client Knowledge Base with relevant technical information.
- Create and lead support improvement processes across the company.
- Provide product feedback and insights to the business and R&D; teams.
- Manage various internal projects, such as: training, ensuring support readiness for recent feature releases, etc.
- Being a technical account manager for select VIP customers, working closely with the sales and business teams.

Preferred requirements:
- Development or m

📌 Associate Support Engineer (Bengaluru)
🏢 Appsflyer
📍 Bengaluru