Role Overview

The Head of Operations will own end-to-end performance across all Reelscafe outlets, ensuring operational excellence, profitability, and consistent customer experience. This role is responsible for driving unit-level P&L;, people performance, SOP adherence, and local market growth.

Key Responsibilities

1. Business & P&L; Ownership

· Own and drive unit-level P&L; across all outlets

· Ensure achievement of revenue, cost, and profitability targets

· Optimize food cost, labor cost, and controllables

· Drive same-store sales growth through operational excellence

2. Multi-Unit Operations Management

· Oversee day-to-day operations across all outlets

· Conduct regular outlet visits, audits, and performance reviews

· Ensure consistent customer experience and service standards

· Identify operational gaps and implement corrective actions

3. SOP Execution & Compliance

· Ensure strict adherence to all SOPs across outlets

· Build daily monitoring systems to track compliance

· Implement checklists, audits, and performance scorecards





· Work closely with Training Head to continuously refine SOPs

4. Team Leadership & People Management

· Lead manpower planning across outlets

· Drive hiring in collaboration with HR

· Ensure effective onboarding and continuous performance management

· Build a high-performance culture with accountability

· Coach outlet managers and create future leaders

5. Performance Tracking & Analytics

· Develop and monitor daily, weekly, and monthly dashboards

· Track KPIs such as: Sales per outlet, Average ticket size, Table turns / throughput, Customer feedback & ratings, Wastage & variance

· Drive data-based decision-making

6. Local Store Marketing (LSM)

· Plan and execute local marketing initiatives

· Collaborate with Marketing for campaigns and activations

· Drive community engagement initiatives

· Develop cutting-edge ideas to increase footfall, build neighborhood connect, and create repeat customers

7. Cross-Functional

📌 Operations Head (Delhi)
🏢 Altraize
📍 Delhi