Job Description:

- Department Management:

- Oversee, delegate, and manage key departments, including faculty management, placements, and student events at the Delhi campus.

- Ensure smooth administrative operations and high team performance to maintain an excellent student experience.

Student Journey Management:

- Lead the Student Success & Placement team to provide a consistently positive experience from onboarding through to placement.

- Conduct feedback sessions, CSAT & NPS surveys, and develop action plans to address and resolve course-related issues.

Escalation and Scheduling:

- Address and resolve student and faculty escalations effectively, ensuring productive academic scheduling.

- Maintain high feedback scores and balance faculty needs while adhering to cost management directives.

Collaboration and Training:

- Collaborate with the program head to implement training strategies for all programs.

- Define team deliverables, roles, and responsibilities, and plan training sessions to support project success.

Process Optimization:

- Implement efficiencies through automation to improve student and faculty management.

- Monitor student attendance, assignments, grievances, and retention, and apply practical improvements.

Event Management:

- Plan and execute key academic events,



such as orientation and convocation.

- Deliver engaging presentations to students and faculty, fostering a positive educational environment.

Additional Duties:

- Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.

Who You Are:

- Qualifications:

- 7-10 years of experience in student-facing or customer service roles.

- Preferred age range: 32-40 years.

- Proven leadership experience in ed-tech or student-centric environments.

- Successful track record of managing teams of 10-15 individuals.

- Strong analytical problem-solving skills with a vibrant and optimistic mindset.

- Demonstrated ability to handle challenging situations and ensure an exceptional student experience.

Should Have:

- Experience in implementing process efficiencies and automation in educational settings.

- Familiarity with student retention strategies and academic event management.

- Effective collaboration with cross-functional teams.

Nice to Have:

- Experience in digital marketing education or related fields.

- Advanced problem-solving skills with a focus on innovative solutions.

- Additional certifications or training in student management or educational leadership.

📌 Manager- Student Success & Campus Operations (India)
🏢 Right Advisors
📍 India