Job Description: The Offshore Operations Analyst will support customer onboarding, billing processes, and data reconciliation tasks. This role involves working closely with the Australian-based operations team to ensure accurate data handling, timely processing of customer information, and general administrative support. A successful candidate will have strong Excel skills, a high level of attention to detail, and excellent English communication to follow instructions and collaborate effectively with their reporting line. Key Responsibilities: Customer Onboarding & Billing Support ●Process new customer onboarding forms and enter required data into internal systems. ●Support end-to-end customer billing processes, including preparing billing files and reviewing output for accuracy. ●Ensure timely and accurate updates of customer information across platforms. Data Reconciliation & Quality Assurance ●Perform regular data checks to ensure consistency between systems (e.g., customer data, usage, billing). ●Reconcile discrepancies and escalate any issues identified during data validation. ●Maintain records and documentation of reconciliations and changes. Administrative & Operational Support ●Carry out operational tasks such as tracking billing timelines, updating customer logs, and reporting exceptions. ● Assist in documenting operational procedures and maintaining process trackers.




●Support the team in preparing reports and summaries as needed. Communication & Coordination ●Follow written and verbal instructions from the Australian operations team. ●Communicate status updates, flag issues, and clarify task details proactively. ●Attend virtual team meetings as needed during overlapping business hours. REQUIRED QUALIFICATIONS & SKILLS ●Bachelor’s degree preferred in Business administration, finance, accounting, IT, data analytics, or any related discipline with solid analytical or administrative components ●Energy industry experience with exposure across multiple facets of the energy market is advantageous ●Strong Excel skills: Proficiency in formulas, pivot tables, data filtering, and reconciliation techniques. ●Excellent English communication: Strong written and verbal skills for clear reporting and instruction-following. ●High attention to detail, especially when working with customer and billing data. ●Ability to follow structured processes and documentation requirements. ●Proactive mindset and ability to work independently with minimal supervision. ●Reliable internet connection and a quiet remote working environment. DESIRABLE ●Experience in admin, billing, data entry, or back-office support roles. ●Familiarity with cloud-based productivity tools (e.g., Google Sheets, MS Teams, shared drives). WORK HOURS ●Australian business hours are 9 am to 5.30 pm

📌 Operations Analyst (India)
🏢 Mantras2Success
📍 India