Job Description:

We have an opening for the post of Maintenance Engineer for a reputed Company in Real Estate Industry for their Mumbai (Borivali) Head Office.

Position Objective:

- To manage all maintenance work of the properties post-handing over of possession to customers.
- Fulfill obligations of the Company with respect to customers, during Defects Liability Period.

Key Responsibilities:

1. Collating property information

- Receive from Sales Dept., hand-over documents, post possession of properties to the customers.
- Receive from Sales / Legal Depts.,

- document copies specifying company obligations to customers regarding maintenance/defect liability period.
- Contact information regarding customer/society (secretary/chairman).

Receive from Construction team / Architects, As-Built Drawings and specifications. Receive from Contracts dept.,

- Copies of Defects Liability Period specifications in the various Contracts with vendors.
- Copies of Warranties as specified in the Work Orders.
- Copies of AMC (Annual Maintenance Contracts).
- Contractor / vendor data (contact information).

Receive from Purchase Dept.,

- Guarantees / Warrantees of materials used.
- Supplier data (contact information).
- List and specification of materials / equipment used in the property.

Inspect the premises and installations and understand the Company’s scope for maintenance.

2. Resource Planning

- Maintain vendor list / develop appropriate vendors / petty work vendors for maintenance works, such as,

- Civil repairs, scaffolding, painting, deep cleaning, façade cleaning
- Carpenters, Doors and hardware, Window repairs
- Electricians, Plumbers, pump/motor repairs
- Elevator, Parking system
- STP vendor
- Fire Alarm,



Fire Fighting agencies / equipment suppliers
- Security systems / CCTV / VDP vendors
- Landscape

Plan for tools, equipment, spares, storage spaces for same. Plan maintenance team (internal resources such as supervisors, CRM assistants)

3. Complaint Assessment

- Register complaints.
- Interact with customer and understand the specific nature of the complaint / problem.
- Interact with construction team / quality engineer to identify the root cause. Determine the Scope and extent of Company’s obligations. Obtain approval of CRM Head.

4. Execution

- Plan corrective action, mobilize resources, execute, and satisfactorily resolve the complaints.
- Obtain the customer's acknowledgement.
- Report closure to CRM head.

5. Analysis and recommendations

- Analyze the complaints / nature of corrective works carried out, observe trends, perform root-cause analysis and report to Construction Head.
- Brainstorm with the construction team and recommend preventive measures (CAPA)

6. Reports and Records

- Maintain Complaints Register
- Maintain expenses record for the works done
- Submit complaints-and-action-taken reports on a regular basis (monthly), project-wise, categorizing the complaints based on their nature, the costs incurred.
- Assess performance of vendors and recommend corrective action if any.

Reports to: Manager - CRM

Candidate's profile:

- Graduate with seven plus years of work experience in a similar capacity, in the field of estate maintenance of residential and commercial properties. An engineering backgound is advantageous.
- Has solid organizing and multi-tasking skills.
- Has good interpersonal skills and problem-solving abilities.
- Is fluent in the local languages.

📌 Sr.Maintenance /Facility Engineer- Real Estate Industry - Mumbai (Borivali (W))
🏢 DC Consultants
📍 Mumbai