Essential Qualifications
- 6+ years in client support, customer success, or client services — with at least 3 years
managing a team
- Experience leading support operations in a complex, data-intensive setting where answer
quality matters more than speed — financial data, SaaS platforms, research services, or capital
markets technology preferred
- Demonstrated ability to improve CSAT, reduce resolution times, and scale support operations
without sacrificing quality
- Strong data fluency — comfortable pulling support metrics, building reports, identifying trends,
and presenting findings clearly to leadership
- Excellent written and verbal communication skills across audiences from end users to senior
stakeholders
- Experience managing distributed or offshore team members;
specific history of retaining and
growing talent to address complex and product related inquiries
- Familiarity with Salesforce or equivalent case management systems
- Background in commercial real estate, financial data, or institutional SaaS is a plus — not a
requirement

📌 Assistant Manager-Client Support (Vijayawada)
🏢 Straive
📍 Vijayawada