Job DescriptionRESPONSIBILITIES
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- Manage a portfolio of High-Value Accounts and ensure consistent engagement. N
- Develop a customer-first approach to understand client pain points and drive better support outcomes. N
- Collaborate with cross-functional teams (Product Management, Tech Team, Support) to deliver standard or customized solutions based on client requirements. N
- Gain an in-depth understanding of the Unicommerce product and resolve daily queries from the team;
conduct training to better equip them to manage client issues. N
- Ensure maximum feature adoption through hands-on learning and effective enablement. N
- Support upselling and cross-selling opportunities by identifying additional product features, modules, or services that benefit clients. N
- Contribute to customer retention efforts by monitoring account health, addressing risks, and ensuring long-term satisfaction.



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- Demonstrate excellent interpersonal and communication skills in all interactions. N
- Maintain daily/weekly reporting of training progress, customer activities, and account status to the reporting manager. N

nREQUIREMENT:
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- Minimum of 2+ years of relevant experience, preferably in a SaaS workplace. N
- A bachelor's degree is mandatory. N
- Hands-on experience in customer success, account management, customer retention, churn management, and renewals. N
- Ability to effectively handle escalations while ensuring a high level of customer satisfaction. N
- Experience in upselling, cross-selling, and driving account growth will be an added advantage. N

📌 Customer Success Associate (Alibag)
🏢 Unicommerce
📍 Alibag