SculptDerma Plastic Surgery & Aesthetic Clinic | PuneLocation: Kharadi, Pune
Job Type: Full-time
Experience: 1–3 years preferred
Salary: ₹20,000 – ₹30,000/month + performance incentives
Working Hours: 10:00 AM – 8:00 PM
Weekly Off: 1 day/week
About SculptDermaSculptDerma is a premium Plastic Surgery & Aesthetic Clinic in Pune offering Plastic Surgery, Aesthetic Medicine, Dermatology, Hair Restoration, Cosmetic Gynaecology and Wellness treatments.
We are looking for a confident, responsible and patient-focused Patient Coordinator who can become the face of our clinic and take ownership of the complete patient coordination process.
Your RoleYou will be responsible for ensuring that every patient enquiry is handled professionally—from the first phone call/WhatsApp message to appointment booking, follow-up and conversion.
Key ResponsibilitiesPatient Handling
- Welcome and coordinate patients professionally
- Handle incoming calls and WhatsApp enquiries
- Understand patient requirements and coordinate consultations
- Maintain patient records and appointment schedules




- Ensure a smooth patient experience

Lead Management
- Respond promptly to Google, Meta, Instagram and WhatsApp leads
- Follow up with prospective patients
- Maintain daily lead and follow-up records
- Convert enquiries into consultations
- Follow up with patients who have not booked/attended appointments

Appointment Management
- Schedule and confirm appointments
- Coordinate doctor availability
- Confirm appointments one day prior
- Handle cancellations and rescheduling
- Maintain the next-day appointment schedule

Clinic Coordination
- Coordinate with doctors and therapists
- Handle payments and basic billing
- Maintain daily reports
- Ensure reception/front desk is organized
- Complete proper handover at the end of the day

Who We're Looking ForWe want someone who is:
✔ Responsible and punctual
✔ Confident speaking with patients
✔ Valuable at communication and follow-ups
✔ Comfortable speaking English + Hin

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