NB: " We are recruiting for a scheduled commercial Bank "

Job Description: Unit Head/Lead Product- Bharat Connect (BBPS) Customer Operating Unit (COU).
Position: Unit Head BBPS COU
Location: Kochi, Kerala

Role Objective: To lead the Bharat Connect Customer Operating Unit under the Bharat Bill Payment System (BBPS), driving product development, implementation, and operations across the Bank’s various digital and physical channels.

Ker Responsibilities:
- Lead the product strategy, design, and implementation of BBPS COU across the Bank’s ecosystem.
- Drive COU enablement across Digital Channels, Branch Banking, ATM, and Micro ATM platforms.
- Identify, evaluate and onboard Bharat Connect Agent Institutions (AI’s) in alignment with regulatory and business guidelines.
- Oversee onboarding and management of Bharat Connect Agents (Merchants), ensuring activation, monitoring and ongoing support.
- Collaborate with IT, Operations, Compliance, and Channel heads for smooth product rollout and integration.
- Ensure end-to-end compliance with NPCI, RBI,



BBPS guidelines, including transaction security, reconciliation and dispute management.
- Develop and manage product roadmap, including new features, enhancements, and automation initiatives.
- Drive growth through channel optimization and merchant ecosystem expansion.
- Prepare and present performance dashboards, KPI’s, and strategic report to Division Head and HOD.
- Lead, mentor, and support COU team to achieve operational and strategic goals.

Qualification & Experience:
- MBA or B-Tech IT or Graduate/Post Graduate with relevant experience.
- 8-12 years of experience Digital Banking Products, Experience in BBPS is as added advantage.
- Hands on understanding of BBPS COU operations, NPCI guidelines, and multi-channel implementation.
- Experience in agent/biller network management and digital ecosystem development.
- Solid analytical, leadership, and project management skills.

📌 Head Of Unit (Kakinada)
🏢 Grampro Business Services
📍 Kakinada