What this Job Entails:
The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.
Scope:
Follows established procedures on routine work
Requires detailed instructions
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Your Roles and Responsibilities:
Assist with inventory and asset management including receipt and disposition of hardware
Document all defects of pre-mass production hardware and/or software
Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)
Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)
Assist with servo flashing, firmware upgrade, flashing unsigned images
Helps in resolving support tickets on device issues




Help provide technical support during events (travel often required)
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
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Required Qualifications/Skills:
High school diploma or general education degree (GED) 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
IT savvy and interested in new technologies
Knowledgeable about inventory, and comfortable in an IT inventory workplace
Capable of following technical instructions to flash drives, image devices and re-write hardware IDs
Excellent communicator in both written and verbal English
Ability to work in a team
Ability to excel in a fast paced work environment.
Ability to learn new things and adapt to a changing environment quickly
Strong organization skills, and able to identify the steps to be taken to achieve objectives
Preferred Qualifications:
Data experience
Excel

📌 Hardware Support Technician II (Bengaluru)
🏢 Astreya
📍 Bengaluru